Refund policy

Most FluxFilm plans are delivered instantly: your login appears on screen as soon as your UPI payment is confirmed, and we email you a copy.

Because you get your plan right away, we can’t give a refund just because you changed your mind after delivery.

If your login stops working, or there is any other problem with your account, tell us and we will give you a replacement account.

Only if we don’t have enough accounts to replace it, we refund you within the next 24 hours.

Some plans are not instant — our team activates them for you. These plans are delivered within 48 hours of your payment. The 48 hours count from the time you paid.

If a manual plan is not delivered within 48 hours, you can claim a full refund with no charge.

If your plan was delivered and you want a refund part-way through the period, you can ask for one.

Our team decides the refund amount based on how much of the plan you have used (a usage charge). We tell you the amount before we refund.

When a refund on a delivered plan is ready, we email you and FluxFilm shows a banner with what you paid, any charge and why, and your refund. You choose how you want it in the app. When you take the refund, that plan stops working.

We only provide accounts that have an active subscription. What that subscription includes is set by the streaming service or subscription provider, and they can change it. For example, Netflix may lower Premium video quality or change features.

Changes like these are out of our hands, so they are not a reason for a full refund. If you want a refund because of such a change, it is handled like a refund in the middle of a plan (subject to a usage charge).

Our prices can change. A price change does not affect the period you have already paid for.

The new price applies only when you renew, or when you buy again after your period ends.

• 🪙 Coins (refund credit) — added to your FluxFilm account straight away. ₹1 = 1 coin, and refund credit can pay the full price of any plan or renewal. When you choose coins, you get 10% extra.
• 🎟️ Coupon — a personal coupon for your phone number, added straight away, used once, valid for 180 days. You find it in Account → Coupons. When you choose a coupon, it is also worth 10% extra.
• 🏦 Cash to your UPI — the exact refund amount, sent by our team to the UPI ID you give us. No extra is added to cash refunds. We let you know when it has been sent.

You choose the method. Coins and coupons give you more value than your refund; cash is always the exact refund amount.

1. Open FluxFilm, sign in with your phone number and go to Account → 💸 Request refund. Pick the plan or order and tell us why. You can also tap Help or email support@fluxfilm.in.
2. A plan that was paid but not delivered yet can be refunded once 48 hours have passed since your payment — until then our team is still activating it or arranging a replacement, and the app shows when you can ask. Our team checks every request and replies. Sometimes we start the refund ourselves — for example, when a plan can’t be delivered.
3. When your refund is ready, we email you and FluxFilm shows it when you sign in with your phone number. You choose how you want it: coins or a coupon with 10% extra (added instantly), or money to your UPI ID (the exact amount).
4. If you choose UPI, type your UPI ID when the app asks. For your safety we email you a 6-digit code first. Our team then sends the refund, and you get an email and a message in the app when it’s done.

Email support@fluxfilm.in or tap Help in the FluxFilm app.

Read the FAQ · Open FluxFilm